Majority of our pieces are large sized/heavy solid wood (sometimes single-piece) items going up to even 25kg in weight. This limits our options to offer returns. We, therefore, only accepts returns/exchanges on the following terms -
- A wrong piece has been dispatched and in the event that a piece does not match the piece selected during order confirmation.
- If you identify a manufacturing defect on the received piece.
- If the piece is received in a damaged condition.
At The Knotty Rope, we try to accommodate our customers as much as possible. If you have any questions or issues, please reach us at email@example.com or our helpline number +91-9810438821.
In the case of breakage and any transit damage, please send a picture of the item via Whatsapp to the number mentioned below and it will be taken care of immediately.
Please Note: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the item even if it is broken for our reference purpose.
We completely understand our customer’s dilemma during the purchase of items. In case you wish to cancel an order due to any reason write to us at firstname.lastname@example.org or reach us on the following number within 24 hours of ordering or prior to our dispatch communication and we will be happy to assist you - 9810438821.
- Our return policy is applicable within 7 days from receipt of the piece and applicable only for the following reasons: Damaged piece, manufacturing defect & incorrect piece. The time frame starts from the date the piece was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at email@example.com or at 9810438821 (9AM - 9PM) to initiate a return.
- Please send us 2 images (one of the damaged part and one of the entire piece) of the piece for us to ascertain the reason for return. You can send us the images on firstname.lastname@example.org from where our Quality Assurance team will check the details in reference to its eligibility of return.
- We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the piece in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Please Ensure - The piece must be returned with the original packaging, including the tags, barcodes, accessories, manuals, shipping label (pasted on the packet), invoice etc. The piece should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 2-3 days for the amount to reflect in your statements.